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About Us

Information Research Services has been working for the new home building industry and developers since 1987, providing thorough and informative evaluations of sales staff in a proficient manner. This is entirely due to our immense familiarity with their unique needs, training, and products. Our company specializes in mystery shopping for builders and developers, unlike most other customer service evaluating companies who extend themselves over many genre.

Information Research Services provides evaluation opportunities in many major cities, so nationwide builders can achieve continuity of reporting and reduced expenses. We can service a limitless number of evaluations in any location. We have trained and qualified shoppers in most major cities.

Information Research specializes in sales and customer service evaluations including:

  • Condition of models and grounds - first impression

  • Greeting

  • Introduction

  • Determining needs and wants

  • Matching needs/wants to buyer

  • Qualifying the buyer

  • Demonstrating features

  • Selling benefits

  • Selling community and amenities

  • Handling objections

  • Explanation of available financing

  • Registering prospects

  • Closing the sale

  • Follow-up after the visit

These evaluations allow builders the opportunity to assess sale staff strengths and weaknesses and to be pro-active in regard to sales training. We provide concise and objective reporting promptly, faster than anyone in the industry. We offer competitive and affordable pricing.

Our mission at Information Research Services is to ensure that our clients are entirely satisfied by providing outstanding service in a timely manner at a reasonable cost. We are committed to continually improving our service.







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