A Nationwide Sales Performance Management Company for New Home Builders & Developers

Assess your sales staff strengths and weaknesses & recieve insights into increasing sales & revenue

Our clients report that they are out-performing the market with the help of our Mystery Shop Services!

InfoResearch is a customer service evaluation company that is very familiar with the unique needs and interests of our clients. Our company specializes in mystery shopping for new home builders with an emphasis on helping to measure the effectiveness of a client's sales staff. We also communicate to our clients a perception of how the customer sees their business, product and sales staff by conducting professional and comprehensive on-site evaluations, including:

On Site Customer Experience Video Mystery Shop
Online Customer Experience Mystery Shop
Face to Face Debrief Meetings
Custom Analysis and Reports
Personalized Evaluation Forms
Consistent Evaluations for easy comparison
Comprehensive written feedback

A well-trained, experienced team is involved in every sales shop order, including a manager, shopper, evaluator, editor, quality control reviewer and an account representative. Our Top Priority is to partner with you to develop and maintain a World Class Sales Team!

Many of our clients we work with are shocked at what some of our shops reveal, and how changes they makes to their sales presentations can double their revenue.

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Trusted Testimonials

" Watching my video shop was a game-changer for me. It was useful to see what I was doing because I thought it was the complete opposite. Since making some changes to my presentation, I am on pace to double last year’s income."

" I love working with InfoResearch! I have used them for all types of shops for the last 10 years. They have been extremely accommodating by structuring the evaluation forms to our presentation format and language. I have found the feedback, evaluations, and recaps extremely useful and thorough. "

" It is my absolute pleasure to recommend the services of “InfoResearch” in their capacity of providing professional mystery shop services to Taylor Morrison. Susan Levy and her team are extremely professional, friendly and easy to deal with. Their ability to customize their service to suit our needs is of paramount importance to Taylor Morrison as we continue to build our customer experience platform. “InfoReasearch” are a wonderful partner that can be trusted to come up with solutions when you require them. "

" I highly recommend Susan Levy and her team at InfoRearch for both in person and phone mystery shops. I used Susan's services at the corporate level, working with her and all our divisions to have consistency in our shops, customize the shops to our selling methodologies and identify training opportunities across the board. Susan's scorers are experienced and committed to working with you on how your team wants this process completed rather than forcing you into one way to look at the score and results. Their shoppers are flexible and professional at all times! Susan's customer service and response time is second to none! "

Benefits of Working with Us

Assess your sales staff strengths and weaknesses & get insights into increasing sales & revenue

Assess sales staff strengths & weaknesses

Understand what’s working with your sales processes & staff, and learn where you can improve.

Better Sales Processes = More Revenue

Make sure your sales staff is following proven processes and training. Bad sales processes = lower sales & revenue.

Detailed Reports & Analysis

We quickly provide concise and objective reporting and show you how to improve.

Get Started: Contact InfoResearch

With over 25 years of video mystery shop experience, and coverage in all US markets, InfoResearch is a valuable tool that can improve your sales team performance.

Improvement Starts Here >